This blog is an excerpt from Future Anthem’s recently launched playbook: How sportsbooks can lead with AI. Grab a copy here.
AI should be the driver of a single personalised player experience - not a separate strategy
This seemingly simple reminder is where many stumble at the start of their AI journey, and critical to get right from the onset. AI must align with the overarching strategic goals of your business. Without strategic alignment, any implementation runs the risk of growing overly complex and muddled, hindering the ability to realise its true benefits before it gets off the ground.
It’s important to note that pursuing AI implementation merely for the sake of checking a box is not advisable.
In our experience, creating a standalone “AI project” is not the route to success, as it may prove challenging to get buy-in and sustain engagement with the very people in your organisation who will stand to gain the most from AI.
In Spotify’s recent earnings report, three key metrics are cited as the biggest indicators of progress, namely:
- Total Monthly Active Users (MAUs)
- Ad-Supported MAUs
- Premium Subscribers.
It is not enough to aim for ‘better player engagement’ or a “personalised player experience”. Be more specific. What are your organisations three key metrics? Align AI benefits against these so you stay laser focused.
By aligning measurement with an overarching strategy, it is much easier to find and demonstrate value. Once the wheels begin turning, we are confident that you will never want to revert to a world without AI in your business.
Measuring the impact of AI in a consistent way to how your organisation measures success today is crucial to ensure that you are focused on delivering improved player experiences.
Focusing early on tangible use cases like Player Acquisition, Bet Recommendation, or Real-Time Churn Prevention is the best path forward to quantify the impact of using AI and use this as a springboard to expand.
Learn more in Future Anthem’s recently launched playbook.
It walks you through 3 essential steps you need to join the race to real-time personalisation in the pursuit of outpacing your competition.
If you’re interested in how AI personalisation can build competitive advantage that will help you grow and succeed responsibly, click here to download a copy.
Ready to make the leap to AI? We’d be glad to consult you at any step of your journey and show you how real-time personalisation will superpower your player experience.
For a limited time, and to celebrate our sports launch, the first ten sports operators who schedule a demo will win a custom JBL Clip 3 speaker – the perfect way to amplify your game.