Commercial Executive

Smart and collaborative graduate, looking to learn and develop their broad commercial knowledge and experience  

About us

Future Anthem is the market leader in Game Data Science, using AI and machine learning to provide actionable intelligence to help our customers – games studios and casino operators - grow responsibly with measurable improvements that enhance the casino player experience for everyone.

Future Anthem is a team of intelligent, inquisitive and talented people with a passion for data and results.

We offer a positive flexible working culture and the opportunity to work with the latest technologies in an exciting industry that is constantly evolving.

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About the Role

Reporting to and working with the CEO initially, the purpose of the role will be to learn about our products and customers with us in order to move to supporting the wider commercial teams (marketing, sales and customer success) with customer engagement and on boarding. A varied and interesting role, this is an excellent opportunity which would suit a fast learner with an interest in both the commercial and technology sides to the business.

Key Tasks

  • Commercial and customer service
    • Work with the CEO and commercial team to ensure excellent customer service.
    • Work with the product and sales teams to support and facilitate customer feedback sessions and workshops
    • Support the commercial team with the customer onboarding process
    • Co-ordinate with customers on meeting follow-ups, implementing processes to automate activities for great customer communications
    • Work with CEO and sales leader and external lawyer on customer contracts where appropriate, facilitating commercial terms, data processing agreements, indemnities etc
    • Organise external customer facing activities, including customer events, product launches, company presence at exhibitions both in UK and overseas
    • Ensuring that customers receive a positive Anthem experience over first 4 months of their engagement with us post-signing (data receipt, data modelling, testing, product delivery etc)
  • R&D
    • Conduct research on potential customers, particularly potential lottery clients and North America customer opportunities
    • Research ethics of data, GDPR, data security etc from the angle of customer and marketing benefits – i.e., how should Anthem position itself in each of these topics and summarise information to the commercial and product teams
  • Marketing
    • Become familiar with our marketing orientation
    • Support the marketing team in creation of our white papers that we plan to release for Personalisation and New Game launches
    • Support the creation of customer case studies that can be published with data points on product impacts
    • Partner with marketing manager to understand existing processes and help improve
  • General commercial team support:
    • Organise Anthem merchandise for the team and customers
  • Team support
    • Investigate options for our return to office
    • Arrange associated team co-ordination and social activities
    • Ad hoc tasks as requested

About You

  • Graduate with a strong degree
  • Solid Knowledge of MS suite: Word/ PowerPoint/ Excel
  • Strong analytical skills
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Focus on growth and development
  • Self-starter/ be able to use your initiative
  • Ability to work at pace

Location: London or within reasonable travel distance, typically 1 day per fortnight in office .

Type: Full time 40 hours per week